Privacy

At Tranquil Care Home (“Tranquil Care Home”, “we”, “us”, “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and use our booking services.

1. Information We Collect

We only collect the personal information that you voluntarily provide to us when scheduling a tour. This includes:

• Full Name

• Email Address

• Phone Number

We do not collect health information, medical history, or Social Security numbers through this website.

2. How We Use Your Information

We use the information you provide specifically to:

• Schedule and confirm your tour of our care home.

• Send you reminders regarding your appointment.

• Contact you if we need to reschedule or provide directions.

• Respond to any specific inquiries you send via our contact tools.

3. Third-Party Services

To provide an easy booking experience, manage our website, and run advertisements, we integrate several third-party tools:

• Calendly: When you book a tour, your name, email, and phone number are processed through the Calendly platform.

o Your data is stored securely by Calendly for the purpose of managing the appointment.

o We encourage you to review Calendly’s Privacy Policy for more information on their data security practices.

• Squarespace: Our website is hosted on Squarespace. Squarespace may collect data related to your use of our website to ensure its functionality and to provide us with analytics.

o For more information on how Squarespace handles data, please refer to their Privacy Policy.

• Meta (Facebook/Instagram) Advertisements: We run advertisements on Meta platforms (including Facebook and Instagram). When you interact with our ads, Meta may collect data about your interactions. This data helps us understand the effectiveness of our advertising campaigns and to deliver more relevant ads to you.

o Meta’s data collection and usage are governed by their own Privacy Policy. You can adjust your ad preferences directly within your Meta account settings.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to ensure the site functions correctly, to improve your user experience, and to support our advertising efforts.

• Essential Cookies: These are required for the Squarespace platform and the Calendly booking tool to load and function.

• Analytics Cookies: We use analytics to understand how visitors interact with our site, such as pages visited and time spent on the site. This data is aggregated and does not directly identify you personally.

• Advertising Cookies: Both Squarespace and Meta (Facebook/Instagram) may use cookies and pixels to track your interactions with our website and advertisements. This allows us to measure the performance of our ad campaigns and to show you more relevant advertisements on Meta platforms and other websites.

• Your Choice: You can set your browser to refuse cookies or to alert you when cookies are being sent. However, please be aware that some parts of our website, including the booking tool and certain functionalities, may not function properly without them. For more information on managing cookies, you can often find instructions in your browser's "Help" or "Settings" sections.

5. Data Security

We take reasonable steps to protect your information from unauthorized access. Because our website is for informational purposes and does not handle sensitive medical or financial data, we focus on securing the contact information you provide during the booking process. We also rely on the robust security measures implemented by our third-party service providers (Calendly, Squarespace, and Meta).

6. Information Only Disclaimer

The content on this website is for informational purposes only and does not constitute medical, legal, or professional advice. A tour booking does not constitute an offer of residency or a guarantee of admission.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

8. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

[Tranquil Care Home] [Email Here] [346.545.0967]